Kargo politikası

Last updated: October 19, 2026

Shipping Policy

Shipping from Turkey

HAMMORAE ships from Turkey, with the United States as our intended delivery market. Availability for your address must be confirmed before payment.

Dispatch within 24 hours

We hand orders to the carrier within 24 hours after payment is confirmed. This is the dispatch time, not the time for the parcel to arrive. If we cannot meet this commitment, we will contact you with a revised dispatch estimate and the choice to agree to the delay or cancel for a refund of the unshipped order.

Shipping rates and delivery estimates

We offer free shipping to the United States on all orders, with no minimum order value. No outbound shipping fee is charged. Free shipping does not mean that import duties, taxes or clearance charges are included, and does not include return shipping for change-of-mind returns. HAMMORAE selects UPS, DHL, FedEx or another suitable carrier for each shipment. Customers do not need to select a carrier and are not offered paid carrier upgrades. The carrier used and any available transit estimate are confirmed for the order; we do not advertise a fixed international delivery time. Transit estimates are not guaranteed arrival dates and customs processing may cause delays.

Customs, duties and import taxes

Import arrangements depend on the destination and shipping service. We do not currently promise duties-paid (DDP) delivery or that all import charges are included in the product price. Before collecting payment, we will confirm whether import duties, taxes or carrier clearance charges are included or payable separately, and who is responsible. If these terms have not been provided, contact us before paying. We will not collect payment for an order with unresolved shipping or import-charge terms.

Address and delivery issues

Please provide accurate delivery and contact details and contact us promptly if a correction is needed. Changes may not be possible after dispatch. If tracking is available, we will share the carrier information. Contact us if a parcel is delayed, lost, damaged or marked delivered but not received so we can investigate and arrange an appropriate resolution. This policy does not remove statutory consumer rights.

Returns

See our Returns & Refund Policy for eligibility and return shipping arrangements. Contact us before sending a return to Turkey.

Contact

Seller: Can Eren / HAMMORAE
Yenibaglar, Akici Sk. 45, Tepebasi / Eskisehir, Turkey
Email: caneren70@gmail.com
Phone: +90 536 925 15 20