Terms of service

Last updated: October 19, 2026

Terms of Service & Online Sales

Seller and scope

This website is operated by Can Eren under the HAMMORAE brand, based in Turkey. These terms describe use of hammorae.com and purchases made remotely through the store. HAMMORAE is a brand name; no incorporated company or tax-registration status is represented by these terms.

Seller: Can Eren / HAMMORAE
Yenibaglar, Akici Sk. 45, Tepebasi / Eskisehir, Turkey
Email: caneren70@gmail.com
Phone: +90 536 925 15 20

Products and safe use

We sell Turkish hammam and bath accessories. Product pages identify materials, prices and available options. Viscose is not silk. Product photographs may vary slightly with screen and lighting; descriptions identify the actual item. Follow product use and care instructions. Kese products provide mechanical exfoliation and are not medical treatments. Do not use on broken or irritated skin; stop if irritation occurs.

Prices and pre-purchase information

Prices are shown in US dollars (USD), unless a different currency is expressly displayed. Before you pay, you must be able to review the items, quantities, total product price, shipping charges, applicable taxes collected by us, delivery information, and any disclosed import-charge responsibilities. Do not proceed with payment if this information is missing or unclear; contact us first. Your bank or payment provider may apply its own currency-conversion charges.

Orders and payment

Provide accurate contact and delivery information and review your order before payment. An automated order acknowledgment is not proof that payment has succeeded or that the order has been accepted. We confirm payment and acceptance separately. Payment methods are available only when enabled and shown at purchase. A payment link, where offered, must identify the agreed order and amount. We do not ask customers to email full card details or passwords. We may decline an order for unavailability, an unresolved pricing error, a delivery limitation, suspected fraud or a legal restriction. We will explain relevant issues and promptly refund any amount collected for an order we cannot fulfill; we will not increase an agreed price without your consent.

Dispatch and delivery

All orders to the United States include free outbound shipping, with no minimum order value. Free shipping does not include import duties, taxes, clearance charges or change-of-mind return shipping.

Orders are handed to the carrier within 24 hours after payment is confirmed. This refers to dispatch, not arrival at your address. Orders ship from Turkey. Carrier transit and customs processing affect delivery. Delivery estimates, available destinations, charges and import arrangements must be disclosed before payment. No guaranteed arrival date or duties-paid delivery is promised unless expressly agreed for your order. If dispatch is delayed, we will offer you the choice to agree to a revised date or cancel for a refund of the unshipped order.

Returns, refunds and cancellations

Request a return within 30 days after delivery. Change-of-mind returns must be unused, unwashed and in original packaging; customers pay return shipping in those cases. Contact us before sending a return. Damaged, defective or incorrect items are handled separately with an appropriate remedy. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection of an eligible return. See our Returns & Refund Policy for details. Request cancellation promptly before dispatch.

Website use and content

Use the website lawfully and do not interfere with its security or other users. Website text, brand elements and other content may be protected by intellectual-property rights. Third-party services and websites have their own terms and privacy practices. Personal information is handled as described in our Privacy Policy.

Consumer rights, disputes and changes

Nothing in these terms excludes mandatory consumer rights or liabilities that cannot lawfully be excluded. Contact us first about a complaint so we can attempt to resolve it. Applicable law determines any further remedies and the appropriate forum; these terms do not require arbitration or waive mandatory rights. Updates apply from the stated date and do not retrospectively change an accepted order without agreement.